Orders

Can I modify or cancel my order?

You can edit or cancel your order within 15 minutes of placing it by clicking the “View Your Order” button in your confirmation email. After that window, there's a limited timeframe for making changes or cancellations, so please contact us as soon as

How do I track my order?

After your order is placed and processed, you'll receive a shipping notification email with a "View your order" button. Clicking this button will show your order details, including a tracking number. You can then either click the tracking number link

My order was marked delivered but it’s not here. What should I do?

If no one was home at the time of delivery, the courier may have left the package in a safe location. Be sure to check around your property and with neighbours or building management who may have collected the package for you. If you can't find the p

What if my order is lost or arrives damaged?

If your order is lost in transit or arrives damaged, please contact us by completing our contact form here or by emailing [email protected]. Please include your order number and any relevant details, such as photos of damaged items or packaging

I received my order, but an item is missing. What should I do?

In rare cases, your order may be shipped in multiple parcels. You'll receive a separate shipping notification for each package we send out. If you're missing an item from your order, please contact us by completing our contact form here or by emailin

What do I do if I receive the wrong item in my order?

If you receive an incorrect item, please contact us by completing our contact form here or by emailing [email protected]. Please include a photo of the item you received and the name of the missing item (if applicable) and we'll resolve the iss